Shipping Policy

Shipping Policy – Ballotta

Welcome to Ballotta!
Our goal is to ensure that you receive authentic, high-quality products imported directly from our international partners.
Below you’ll find our complete shipping policy for a transparent and safe shopping experience.

1. Delivery Times

  • International Shipping: Products are shipped from our certified suppliers located in Sweden, Hong Kong, Thailand, or China, depending on availability.

  • Processing Time: Orders are processed within up to 5 business days after payment confirmation.

  • Personalized Orders: Customized products require an additional 4–5 business days for production.
    The delivery time starts only after the item has been completed and shipped.

  • Estimated Delivery Time: 10–25 business days, depending on your location and seasonal demand.

  • Possible Delays: External factors such as customs inspections, strikes, or high-volume periods may cause delays. We appreciate your understanding.

2. Delivery Guarantee

  • Insurance & Tracking: All shipments are insured against loss and include a free tracking code, sent by email once your order is dispatched.

  • Delayed Orders: If your order does not arrive within 70 business days after shipment, you will receive a full refund.

  • Split Shipments: Large orders may be sent in multiple packages depending on supplier location, all arriving within the estimated time frame.

3. Important Delivery Notes

  • Accurate Address: Ensure your delivery address is complete and correct. Ballotta is not responsible for delays or returns due to incorrect information.

  • Recipient Availability: Make sure someone is available to receive the package. If delivery fails, the parcel may be held at a local postal office for pickup. Returned packages will require a new shipping fee.

  • Customs Fees: Most orders are customs-free. If any duties apply, Ballotta will cover all additional costs so you won’t have to pay extra.

4. Support & Contact

For questions or assistance, please contact our support team:
📧 ballottafootball@gmail.com

Thank you for choosing Ballotta — your satisfaction is our top priority.